Delivery & Returns
For orders of less than 10 items: -
Items are dispatched within 5 working days from placement of your order.
UK - delivered by tracked courier within 2 working days after dispatch
Europe - delivered by tracked courier within 3-5 working days after dispatch
International - delivered by tracked courier within 7-10 working days after dispatch
Express courier services can be arranged.
Delivery costs within UK, Europe, USA are free for orders over £250 and are £12 for orders below £250. For delivery to the rest of the world, costs vary depending on the weight of your items but are calculated automatically on the website.
For projects / bulk orders over 10 items please get in touch for a delivery quote.
In the unlikely event that you need to return your items, please let us know within 14 days from receipt of your order. Items to be returned to:-
Loomlight Design Ltd
Unit 3E Duns Lane
If possible please use the same packaging to return your goods. We strongly advise that you use a professional tracked and insured courier service to return your goods, because we cannot accept responsibility for any loss or damage of your items on their return to us.
RETURN / CANCELLATION POLICY
The return is subject to the following conditions:
1. The goods are returned in the same condition as they were sent.
2. We receive email notification of your intention to return the goods within 14 days of their arrival, and the goods are returned within 30 days of receipt of purchase.
If you wish to cancel your order before delivery, please contact us either by email or phone.
If you are returning a product because it’s faulty, we will refund you the price of the goods in full (including any delivery charges) and arrange collection and return to ourselves.
3. The items returned must be well packed. Return postage is at the buyer’s cost. Any loss or breakages will be your responsibility and will result in the refund being void. So please obtain the appropriate insurance with your chosen courier when returning the item(s).
4. Any products modified at the request of the buyer cannot unfortunately be refunded.
5. The items have not been installed or modified in any way.
Subject to the above conditions, refunds are processed by the method of original means of payment unless requested otherwise. When we receive a return, we usually refund your order within 7 days and guarantee to refund it within 14 days.
We are unable to offer refunds on any bespoke light fixtures or accessories such as power cables or suspension chains that have been cut to order.